BBB 投诉 OpenAI

把本页发给 Agent，并附上名、姓、邮箱、美国电话、五位邮编，写明「用这些信息创建账号并提交」。填写时使用用户本次提供的资料。

打开 https://www.bbb.org/file-a-complaint/1116-888255/form 一次，之后沿这份草稿的地址继续。国内访问使用和 OpenAI 相同的美国出口。用内置浏览器。

流程

1. 填邮箱，点 Continue。验证码由用户提供，填入 #emailCode。
2. 填 #firstName、#lastName、#phone、#zip，点 Create Account。
3. 详情页把「过去 12 个月」选为 Yes，健康问题选 No。#problemDescription 贴下面的英文模板。订单号和金额留空。
4. 诉求依次选择 Other (requires explanation)、Billing adjustment、Contact by the business。Explanation 填：Restore the affected account, correct routing so gpt-6-astra and gpt-6-sol are actually served, correct quota billing, and provide a written explanation.
5. 点 Continue。
6. 出现网址警告时勾选 I understand this warning and want to submit the form anyway.，保留 GitHub 链接，再点 Continue。
7. 审核页勾选 agreeToTerms、authorizeCommunication、iConsentToTheCollection。核对姓名、邮箱、电话、邮编和正文后点 Submit。
8. 成功页以 /thank-you 结尾，并显示 Your complaint has been submitted. 案件号约 48 小时内发到邮箱。出现图片验证码时把页面交给用户。

填写

• 电话点进 #phone，全选后逐字输入，并用截图核对。号码收成 10 位数字。
• 邮编使用五位数字、ZIP+4，或加拿大格式 A2A 2A2。
• Cookie 提示出现时点 Accept All Cookies。
• 正文用英文。写明 ChatGPT Pro 每月 200 美元、ModelTrace 地址、一位朋友的正常账号作对照、请求 gpt-6-astra 或 gpt-6-sol 时指纹为 gpt-5.6-luna、额度仍按所请求的模型扣除、已经向 OpenAI 申诉。要求恢复账号、纠正路由和计费，并给出书面说明。测试结果汇总成「多次高于 99.9%，其中一些高于 99.99%」。

I am a ChatGPT Pro subscriber paying USD 200 per month. Recently the service became nearly unusable because the model intelligence dropped sharply. I used the open-source ModelTrace project (https://github.com/xqy2006/ModelTrace) to test the affected account. It uses independent numeric-sequence challenges. I compared the results with a friend's unaffected account, whose fingerprints were normal.

When I requested gpt-6-astra, repeated tests matched the fingerprint of gpt-5.6-luna instead, including several results above 99.9 percent and some above 99.99 percent. When I requested gpt-6-sol, repeated tests likewise matched gpt-5.6-luna rather than gpt-6-sol, again including results above 99.99 percent. One weaker gpt-6-sol run still ranked gpt-5.6-luna first and did not identify gpt-6-sol. My quota was still deducted as if gpt-6-astra or gpt-6-sol had been used.

I already submitted an appeal to OpenAI. The account has not been restored and the model routing has not been corrected. I am asking for restoration of the affected account, correction of model routing and quota billing, and a written explanation of what happened and how it will be prevented. I pay USD 200 per month and should not be charged for a higher model when a different model was actually served.